Privacy Policy

Hotel Sursee AG takes the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with applicable data protection laws (Swiss DPA, VDSG and GDPR).

Responsible Party

Hotel Sursee
Bahnhofstrasse 15
CH–6210 Sursee
info@hotel-sursee.ch

Access Data

When visiting our website, the web server temporarily stores usage data (IP address, date, time, pages visited, browser type). This data is used exclusively to ensure smooth operation and is automatically deleted after a maximum of 24 months.

Cookies

This website uses a functional cookie to store your language preference (German/English). This cookie contains no personal data and is automatically deleted after 30 days. You can disable cookies in your browser settings, although this may limit the language detection functionality.

Booking Data

Bookings are processed through an external booking partner. The privacy policies of the respective booking platform apply. We process data submitted during a booking (name, address, email, phone, payment information) exclusively for contract fulfilment.

Guest Registration at Arrival

Upon arrival, we collect the following data as required by law: name, address, date of birth, nationality, ID type and number, and check-in/check-out dates. This data is transmitted to the relevant authorities.

Hosting

This website is hosted by Hostpoint AG, Neue Jonastrasse 60, 8640 Rapperswil-Jona, Switzerland. Servers are located in Switzerland.

Retention Period

Personal data is only stored for as long as necessary for its purpose. Contract data is retained for up to 10 years in accordance with legal record-keeping requirements.

Sharing with Third Parties

Personal data is only shared when legally required, when you have given explicit consent, or when necessary for contract fulfilment.

Your Rights

You have the right to access, correct, delete and transfer your stored data. Contact us at info@hotel-sursee.ch. You also have the right to lodge a complaint with the relevant data protection supervisory authority.

Security

We employ appropriate technical and organisational security measures to protect your data against manipulation, loss or unauthorised access.

Changes

We reserve the right to update this privacy policy at any time. The current version is available on our website.

Last updated: March 2026